Description

You will provide advanced level technical support for critical business systems and information technology infrastructure.

Responsibilities

• Troubleshoot and resolve complex issues within hardware, software, and multiple business system components.
• Act as a software detective to identify and solve deep-level technical problems.
• Provide guidance, training, and support to tier 1 and tier 2 staff and end-users.
• Contribute to key technical decisions and engage with multiple teams to provide cross-functional solutions.
• Assist with the implementation of new technology solutions and new feature creation.

Required Skills

• 6+ years of experience in application support, development, and troubleshooting.
• Proficiency in Python, C#, and .NET.
• Advanced proficiency in IT troubleshooting and engineering support.
• Advanced proficiency in SQL Server development.
• Experience with CTMS (Oracle and Veeva), APIs, and Salesforce Admin with custom builds and cloud.
• Fundamental knowledge of Windows and Linux operating systems.
• Understanding of cloud computing and basic security concepts.
• Knowledge of the Software Development Life Cycle (SDLC).
• Strong problem-solving, communication, and collaboration skills.

Key Skills

Education

Any Gradute