Description

Own technology infrastructure procedures and business process analysis to resolve complex operational issues and ensure system stability.

This role is on-site.

Responsibilities

• Analyze technology infrastructure and business processes to resolve complex system operations and storage issues.
• Perform comprehensive data analysis and risk assessment to inform business decisions and safeguard firm reputation.
• Escalate critical issues to support teams, ensuring proper resolution tracking and follow-up.
• Provide informal guidance and mentorship to junior analysts within the team.
• Communicate technical findings and solutions clearly to stakeholders and cross-functional teams.

Required Skills

• 6+ years of experience in Technology Infrastructure and System Operations.
• Strong proficiency in Data Analysis and Business Process Analysis.
• Proven ability in Problem Resolution and Risk Assessment.
• Experience in Collections is preferred.
• Bachelor’s degree or equivalent professional experience.

Preferred Skills

• Experience working in night shifts (8 AM to 5 PM ET timezone).
• Understanding of compliance requirements and financial services operations.

Key Skills

Education

Any Graduate