Description

Key Responsibilities

1. Manufacturing Application Support

• Provide day-to-day support for plant applications, with primary responsibility for Camstar, ONEMES, and other in-house manufacturing/business systems.
• Investigate, diagnose, and resolve application incidents, service requests, and production-impacting issues.
• Work directly with operators, engineers, supervisors, and plant leadership to understand issues and restore service quickly.
• Support manufacturing operations through timely issue resolution and clear communication.

2. Application Development, Testing & Debugging

• Develop IT solutions through creation of new functionality and modification of existing software applications.
• Read, analyze, and troubleshoot code with a primary emphasis on C# and Python.
• Analyze system requirements, workflows, and business processes to support enhancements and issue resolution.
• Create, test, debug, document, and implement application changes and minor development efforts.
• Support software development activities using tools such as Visual Studio and technologies including C#, SQL, and related application components.
• Assist with prototypes, code changes, and solution validation for plant application improvements.

3. Database & Data Integrity Support

• Maintain and support data accuracy and integrity within Oracle-based application environments.
• Write and analyze SQL queries to investigate issues, validate data, and support troubleshooting.
• Support systems using Oracle and SQL Server as needed.
• Assist in identifying root causes of data issues and implementing corrective actions.

4. Documentation, Training & Process Support

• Create, maintain, and improve technical documentation, support procedures, knowledge articles, and troubleshooting guides.
• Follow established SOPs, change control practices, and support processes.
• Provide application training and knowledge transfer to end users as needed.
• Contribute to a sustainable knowledge base for recurring issues and solutions.

5. Coordination & Continuous Improvement

• Coordinate with stakeholders across IT, engineering, operations, and development teams to resolve incidents and support projects.
• Help prioritize issues and enhancement requests based on business impact and urgency.
• Identify recurring issues and recommend process, system, or support improvements.
• Support additional application administration tasks, including account maintenance for systems such as Teamcenter, and assist the broader IT team as needed.

Required Qualifications

• AAS degree in Information Technology, Computer Science, Engineering, or a related field or equivalent relevant experience
• Experience supporting business and/or manufacturing applications
• Hands-on experience with relational databases, specifically Oracle
• Ability to write and interpret SQL for troubleshooting and data validation
• Ability to read and understand code, primarily C# and Python
• Proficiency with Microsoft Office / Microsoft 365
• Strong troubleshooting, root cause analysis, and problem-solving skills
• Ability to work independently on most support issues while collaborating effectively with cross-functional teams
• Strong written and verbal communication skills with both technical and non-technical users

Preferred Qualifications

• Experience supporting MES platforms, especially Camstar or similar manufacturing systems
• Experience in a manufacturing or plant environment
• Experience with SQL Server
• Familiarity with MS SharePoint, XML, Visual Studio
• Experience with software QA, testing, and change deployment processes
• Experience with application administration or account management for systems
• Understanding of production workflows, routing, WIP tracking, and manufacturing operations

Education:

• AAS degree with 5 years of experience in Technology or Bachelor's degree.

Must Haves: C#, SQL, Visual Studio, Microsoft Suite

Nice to Haves: Change Leadership, MS SharePoint, XML

Key Skills

Education

Bachelor's degree