Description

Mandatory Skills:

• Avaya Infrastructure Expertise: Deep, hands-on mastery of the Avaya product suite, including Aura, CMS, and Communication Manager Elite.

• Mendix Platform Development: Expert-level command of Mendix Studio Pro, including rapid application construction, complex Microflow/Nanoflow logic execution, and advanced Domain Model optimization.

• API Integration & Gateway Tooling: Comprehensive mastery of REST and SOAP APIs, specifically utilizing MuleSoft or Apigee for bridging web services with underlying legacy telephony hardware.

• Cloud Architecture & DevOps: Practical experience deploying and managing Mendix infrastructure within AWS or Azure cloud environments using Terraform for containerized deployment automation.

• Custom Extensibility (Java Actions): Proven ability to author custom Java Actions within the Mendix environment to interface with specialized Avaya SDK requirements or unsupported protocols.

• Telephony & Network Protocols: Advanced, working knowledge of VoIP systems and SIP signalling protocols.

Core Responsibilities:

• Define, design, and implement robust application structures within Mendix Studio Pro to streamline agent workflows and call-center productivity.

• Write custom extensions and native integration code to ensure flawless real-time data exchange between the web tier and legacy telephony stacks.

• Build custom UI widgets using React/TS to give contact center agents a cohesive, intuitive dashboard for handling omnichannel communications.

• Maintain, test, and tune high-throughput APIs through API gateways to guarantee low latency during high-volume telephony event processing.

• Collaborate closely with network, cloud infrastructure, and telecom teams to maintain secure, stable multi-cloud application deployments

Key Skills

Education

Bachelor's degree