Description

Key Skills: Application Engineering, System Design, Automation, Problem Solving, Technical Support, Process Improvement, Monitoring, Documentation

Good to Have Skills: Machine Learning, Deep Learning, Amazon Web Services, Supply Chain Management, Root Cause Analysis, SLA Management, Metrics Development, Platform Onboarding, Infrastructure Management

Roles & Responsibilities:

• Work directly with business teams to solve their support needs with existing applications and collect requirements for scalable solutions
• Translate business and functional requirements into concrete deliverables and build scalable systems in collaboration with technical teams
• Implement and maintain solutions while contributing to keeping services healthy and robust across multiple products
• Create process automation scripts and handle ad-hoc operational requests to improve operational efficiency for all services
• Provide on-call support for issues related to alarm monitoring, application infrastructure and bug fixes as a critical responsibility
• Develop SLAs, metrics, monitors, procedures, tools, and documentation to drive team improvements in operational efficiency
• Onboard clients onto the platform and familiarize them with platform features and capabilities to ensure successful adoption

Key Skills

Education

Any Graduate