Description

Provide technical support and administration for clinical applications in Radiology and Oncology diagnostics. Own the full lifecycle of IT support tasks from intake to resolution.

Responsibilities

• Troubleshoot and resolve issues for transcription software, desktop/laptop hardware, high-resolution monitors, network connections, and peripheral devices.
• Manage user account access and provide white-glove support for clinical applications to healthcare providers.
• Build desktop images, install high-end graphics cards, and install necessary software applications.
• Execute the rollout and setup of new hardware as the primary resource.
• Coordinate with OEM vendors to correct hardware problems for supported desktops, laptops, and peripherals.

Required Skills

• 5+ years of Desktop Support experience.
• CompTIA A+ certification.
• Experience troubleshooting complex local area network (LAN) and VPN connectivity issues.
• Ability to manage IT support tasks independently from intake through resolution.
• Experience providing tier 1 and 2 troubleshooting for systems and network hardware.
• Experience providing tier 1 support for software applications.
• Must be a US citizen.

Preferred Skills

• Experience supporting clinical or healthcare diagnostic applications.

Key Skills

Education

ANY GRADUATE