Description

Oversee the installation, maintenance, and optimization of software applications to streamline business operations in a 24/7 environment.

Responsibilities

• Troubleshoot technical issues and provide workarounds to eliminate business impact.
• Manage the full issue lifecycle within client and internal ticketing systems.
• Act as the primary point of contact for customers to assess and prioritize requests.
• Coordinate with teams supporting complex multi-module systems including CRM, Inventory, Service Provisioning, Integrations, and Billing.
• Follow ITIL incident and problem management processes to ensure SLA compliance.

Required Skills

• 2+ years of experience supporting software applications or products.
• 2-3 years of SQL experience for database querying and troubleshooting.
• Proficiency in Unix Shell, Perl, or PL/SQL scripting.
• Working knowledge of Postgres and Cassandra.
• Experience working in multi-client and multi-vendor environments.
• Ability to work in shifts to support 24/7 operations.
• Strong analytical and problem-solving skills for complex projects.

Preferred Skills

• Bachelor's degree or higher technical education.

Key Skills

Education

Any Graduate