Description

Oversee installation, maintenance, and optimization of software applications to streamline business operations in a 24/7 environment.

You will troubleshoot technical issues, provide workarounds, and manage the full issue lifecycle within client and internal ticketing systems. Act as the primary point of contact for customers to assess and prioritize requests. Coordinate with teams supporting complex multi-module systems including CRM, Inventory, Service Provisioning, Integrations, and Billing. Follow ITIL incident and problem management processes to ensure SLA compliance.

Responsibilities

• Troubleshoot technical issues and provide workarounds to eliminate business impact.
• Manage the full issue lifecycle within client and internal ticketing systems.
• Act as the primary point of contact for customers to assess and prioritize requests.
• Coordinate with teams supporting complex multi-module systems.
• Follow ITIL incident and problem management processes to ensure SLA compliance.

Required Skills

• 2+ years of experience supporting software applications or products.
• 2-3 years of SQL experience for database querying and troubleshooting.
• Proficiency in Unix Shell, Perl, or PL/SQL scripting.
• Working knowledge of Postgres and Cassandra.
• Experience working in multi-client and multi-vendor environments.
• Ability to work in shifts to support 24/7 operations.

Preferred Skills

• Bachelor's degree or higher technical education.

Key Skills

Education

Any Graduate