Application Engineer

You will manage the installation, maintenance, and performance optimization of software applications to support business operations.

Responsibilities

• Troubleshoot technical issues and provide workarounds to minimize business impact.
• Manage the full issue lifecycle using client or internal ticketing systems while ensuring SLA compliance.
• Act as the primary point of contact for customer requests, assessing and prioritizing them based on contractual obligations.
• Coordinate with multi-module system teams covering CRM, Inventory, Service Provisioning, Integrations, and Billing.
• Follow ITIL incident and problem management processes to ensure operational stability.

Required Skills

• 1+ years of experience supporting software applications or products.
• Proficiency in SQL for database querying.
• Ability to read Java code.
• Basic Unix knowledge.
• Experience with CRM, Inventory, Service Provisioning, Integrations, or Billing modules.
• Strong troubleshooting and problem-solving capabilities.
• Bachelor's degree in a related technical field.

Preferred Skills

• Knowledge of OSS/BSS solutions and the telecommunications industry.
• Background in enterprise software or telecommunications.