Description

You will own the design and implementation of end-to-end monitoring strategies for web, mobile, and API e-commerce applications using Site24x7.

Responsibilities

• Configure synthetic transaction monitors to simulate key user journeys like login, search, add to cart, and checkout.
• Set up and tune real-user monitoring (RUM) to capture customer experience metrics.
• Analyze alert trends, reduce false positives, and improve incident response times.
• Integrate Site24x7 with ITSM tools such as ServiceNow and Jira for automated incident tracking.
• Lead root cause analysis (RCA) for major incidents and document post-incident reviews.

Required Skills

• Minimum 5 years in Application Monitoring, specifically using Site24x7.
• Strong understanding of application and infrastructure monitoring concepts.
• Experience with synthetic monitoring, RUM, and log analysis.
• Familiarity with cloud platforms including AWS, Azure, and GCP.
• Experience with API monitoring and integration.
• Knowledge of scripting using Python, PowerShell, or Shell.
• Experience with ServiceNow and Jira for ITSM integration.

Preferred Skills

• Site24x7 certification.
• Selenium scripting experience.

Key Skills

Education

Any Gradute