Description

You will provide Level 1 and Level 2 functional and technical support for production environments.

Responsibilities

• Provide first-line contact for production environments and manage incident logging with full root cause analysis.
• Monitor application components, middleware, and databases to proactively prevent performance issues or crashes.
• Coordinate with L3, Dev, and Infrastructure teams to resolve recurring issues and manage server patching or upgrades.
• Execute release deployments, perform post-release checks, and conduct functional validation across staging and production environments.
• Maintain technical documentation and participate in regular DRP and BCP exercises.
• Mentor new team members and engage with stakeholders to communicate application status and requirements.

Required Skills

• 6+ years of relevant Application Production Support experience.
• Strong experience with UNIX and Linux systems.
• Proficiency in Windows environments.
• Deep knowledge of Elasticsearch and Postgres databases.
• Proficient experience with Oracle and SQL.
• Hands-on experience with DynaTrace, ServiceNow, and Autosys.
• Experience with scripting and automation using Python, Perl, or PowerShell.
• Working knowledge of file transfer protocols including CFT, FTP, and SFTP.
• Fluency in both English and French.
• Ability to work flexible shifts, including weekends and public holidays.

Education

• Bachelor or Master degree in Computer Science or IT Systems.

Key Skills

Education

Any Graduate