Description

You will provide Level 1 and Level 2 functional and technical support for production environments.

This role is on-site.

Responsibilities

• Manage incident logging and perform full root cause analysis for production issues.
• Monitor application components, middleware, and databases to proactively prevent crashes.
• Coordinate with L3, Dev, and Infrastructure teams to resolve recurring issues and manage server patching.
• Execute release deployments, perform post-release checks, and conduct functional validation.
• Maintain technical documentation and participate in DRP and BCP exercises.

Required Skills

• 6+ years of Application Production Support experience.
• Strong experience with UNIX and Linux systems.
• Proficiency in Windows environments.
• Deep knowledge of Elasticsearch and Postgres databases.
• Proficient experience with Oracle and SQL.
• Hands-on experience with Dynatrace, ServiceNow, and Autosys.
• Scripting and automation using Python, Perl, or PowerShell.
• Working knowledge of file transfer protocols (CFT, FTP, SFTP).
• Fluency in both English and French.

Preferred Skills

• Bachelor or Master degree in Computer Science or IT Systems.

Key Skills

Education

Any Graduate