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Application Production Support Analyst

Cynet Systems

 

Montreal, QC, Canada

Posted On: 12 days ago
Experience: 10+ years
Availability: Onsite
Openings: 1
Category: Production Support Analyst
Tenure: No Preference/Any
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Description

Job Overview

Requirement/Must Have:

 

  • Bachelor degree or higher in Computer Science or related fields.
  • Good understanding of Credits and Working Capital business lines.
  • Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed Securities business lines.
  • Proficiency in at least one of Shell, Perl, Batch, or Python scripting skills.
  • Well versed with incident, problem, and change management processes.
  • Strong verbal and written communication skills.
  • Good documentation skills with advanced knowledge of Excel, Word, and PowerPoint.
  • Good understanding of Java J2EE applications.
  • Experience with Unix, Linux, and Windows servers.
  • Experience with application deployments and installations.
  • Knowledge of SQL and PL-SQL.
  • Knowledge of tools such as Jira, ITSM, and ServiceNow.
  • Strong multitasking skills and ability to reprioritize tasks.
  • 24/7 availability during On-Call schedule.
  • Good understanding of ServiceNow or a similar tool and service management processes.
  • Understanding of data protection principles.
  • Ability to work independently and collaboratively within a team.

     

Responsibilities
 

  • Implement computer system requirements by defining and analyzing system problems, designing, and testing standards and solutions.
  • Define application problems by conferring with stakeholders and evaluating procedures and processes.
  • Develop solutions by preparing and evaluating alternative workflow solutions.
  • Test, maintain, and monitor computer programs and systems.
  • Troubleshoot program and system malfunctions to restore normal functioning.
  • Provide application and technical support to critical 24x7 Credits, Working Capital, and Asset Finance and Securitization applications.
  • Act as a subject matter expert on application architecture, disaster recovery, and infrastructure integration.
  • Follow information security standards and adhere to governance framework for applications in the platform.
  • Participate in application security related projects and manage server obsolescence and vulnerabilities.
  • Responsible for L1/L2 production support, incident management, problem management, and change management including application deployments.
  • Support data flows between financing applications and other upstream and downstream systems.
  • Support operations teams for technical issues.
  • Participate in yearly Disaster Recovery, Liveplay, and Backup Recovery testing.
  • Coordinate and fulfill project support tasks and provide status reports.
  • Provide expertise on production constraints and environment readiness.
  • Maintain application and systems as per Information Security guidelines.
  • Ensure data protection regulations are implemented from a data security standpoint.
  • Maintain monitoring, capacity planning, and performance tuning of financing solutions application components.
  • Understand and document technical processes and data flows.
  • Participate in Change Control review meetings to ensure data quality and coordinate approvals.
  • Manage Cyberark bypass controls and assess for resolutions.
  • Facilitate prioritization sessions with stakeholders to rank tasks for focused execution and transparency.
  • Industrialize legacy processes using AI.

     

Nice To Have
 

  • Infrastructure, MQ, Websphere, and Tomcat knowledge.
  • ITIL foundation knowledge or certification.

     

Skills
 

  • Shell scripting.
  • Perl.
  • Python.
  • Java J2EE.
  • Unix.
  • Linux.
  • Windows Server.
  • SQL.
  • PL-SQL.
  • Jira.
  • ServiceNow.
  • Incident Management.
  • Problem Solving.
  • Agile Methodology.

     

Qualification And Education

 

  • Bachelor degree or higher in Computer Science or related fields.
     

Education

Any Graduate

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