Description

Key Responsibilities

- Define and own the enterprise QA strategy, standards, and testing governance framework across all application delivery programs

- Lead, mentor, and manage a team of QA Test Engineers—setting performance expectations, guiding skill development, and driving team engagement

- Establish and maintain test processes across functional, regression, integration, performance, and user acceptance testing (UAT)

- Own the test automation roadmap; drive adoption of automation frameworks across CI/CD pipelines to accelerate delivery cycles

- Serve as the escalation point for critical test failures, quality incidents, and release-blocking defects

- Partner with engineering leads, architects, and product owners to integrate quality gates at every stage of the SDLC

- Define, track, and report on quality KPIs (e.g., defect density, test coverage, escape rate, automation ratio)

- Oversee test environment management, data management strategies, and tooling governance

- Lead QA planning activities for major releases, platform migrations, and client onboarding programs

- Review and maintain QA documentation including test plans, SOPs, runbooks, and Architecture Decision Records (ADRs)

- Collaborate with DevOps and release management teams to ensure automated test execution is embedded within CI/CD pipelines

- Champion Behavior-Driven Development (BDD) and shift-left testing practices across delivery teams

- Manage stakeholder communication on quality status, release readiness, and risk posture

- Participate in pre-sales and client-facing engagements as the QA subject matter expert where required

Required Skills & Experience

- 8–10+ years of progressive experience in software quality assurance, with at least 3 years in a lead or managerial capacity

- Demonstrated expertise in:

  - Test automation frameworks (e.g., Selenium, Playwright, Cypress, RestAssured)

  - Behavior-Driven Development (BDD) tools (e.g., Cucumber, SpecFlow)

  - CI/CD pipeline integration (e.g., Jenkins, Azure DevOps, GitHub Actions)

  - API testing tools (e.g., Postman, SoapUI)

  - Performance and load testing tools (e.g., JMeter, Gatling, k6)

- Strong experience with Agile/Scrum delivery methodologies and sprint-based testing practices

- Hands-on experience with defect tracking and test management tools (e.g., Jira, Zephyr, TestRail, qTest)

- Proven ability to design, build, and govern test automation frameworks from the ground up

- Experience managing QA across complex, multi-tier application environments including web, mobile, and API layers

- Experience with ServiceNow or equivalent ITSM platforms for defect and release management

- Strong understanding of software development practices including version control (Git), containerization (Docker/Kubernetes), and microservices architecture

Preferred Qualifications

- ISTQB Advanced Level Test Manager (CTAL-TM) or equivalent certification

- Experience in managed services or multi-client delivery environments

- Exposure to cloud platforms (AWS, Azure, GCP) and cloud-native application testing patterns

- Familiarity with accessibility testing standards (WCAG 2.1) and security testing basics (OWASP)

- Experience in ITIL-based service delivery environments

Key Skills

Education

Any Gradute