Description

You will manage Tier 2 support, outages, and incident tickets escalated from Tier 1.

This role is on-site.

Responsibilities

• Debug complex issues and identify the correct engineering teams for resolution.
• Manage incidents proactively, perform system health checks, and define new alerts and triggers.
• Participate in development, release readiness, and deployment cycles.
• Define non-functional and operational requirements to reduce MTTR and incident volume.
• Analyze system architecture to facilitate troubleshooting and perform configuration updates.

Required Skills

• 5+ years of experience in application support or incident management.
• Strong understanding of Java for code debugging.
• Proficiency with ELK stack for log analysis and monitoring.
• Proven ability to debug complex issues using structured problem-solving steps.
• Experience managing Tier 2 support in 12x5 or 24x7 on-call rotations.
• Ability to interpret system architecture to identify root causes.
• Any Graduate degree.

Key Skills

Education

Any Gradute