Description

You will own Level 2 application support for our products.

Responsibilities

• Provide level 2 application support, liaising between level 1 and level 3 support teams to resolve incidents.
• Update the ticketing system (Zendesk, Salesforce, ServiceNow, JIRA) for reported problems and resolutions.
• Promptly address User Requests, Incidents, and Problems, ensuring timely resolution.
• Coordinate with Developer teams to test and deploy defect fixes, enhancements, and patches to production.
• Undertake root cause analysis and manage resulting action items to resolution.

Required Skills

• 3+ years of experience in the IT industry.
• Excellent English language skills, verbal and written.
• Knowledgeable in system and application support.
• Basic knowledge of databases, XML, and Splunk.
• Experience with ITSM tools.
• Ability to work independently and solve problems with a strong sense of responsibility.

Key Skills

Education

Any Graduate