Description

You will own Level 2 application support, bridging the gap between Level 1 and Level 3 teams to resolve incidents and manage the release pipeline for fixes.

This role is on-site.

Responsibilities

• Provide Level 2 application support and coordinate with developer teams to test and deploy defect fixes, enhancements, and patches to production.
• Update ticketing systems (Zendesk, Salesforce, ServiceNow, JIRA) with reported problems and resolutions.
• Conduct root cause analysis and manage resulting action items to resolution.
• Address user requests, incidents, and problems promptly to ensure timely resolution.

Required Skills

• 3+ years of experience in the IT industry.
• Experience with ITSM tools and ticketing systems like Zendesk, Salesforce, ServiceNow, and JIRA.
• Basic knowledge of databases, XML, and Splunk.
• Excellent verbal and written English communication skills.
• Ability to work independently and solve problems with a strong sense of responsibility.

Key Skills

Education

Any Graduate