Description

You diagnose and resolve application-level technical issues while managing support requests.

This role is on-site.

Responsibilities

• Diagnose and solve application-level technical issues.
• Log and track support tickets using JIRA.
• Navigate and utilize various IT management software tools.
• Maintain clear verbal and written communication during the support process.

Required Skills

• 4+ years of experience in technical support or a related field.
• Proficiency with Structured Query Language (SQL).
• Experience using JIRA for ticket management.
• Strong organizational and communication skills.
• Bachelor’s Degree.

Key Skills

Education

Bachelor’s Degree