Description

You will provide first-line technical support for computer system users through phone, in-person, and ticketing system channels.

Responsibilities

• Troubleshoot reported problems involving system hardware, software, and operator issues.
• Administer user access requests and maintain network profiles, including IBM iSeries, LAN/WAN/VPN, and Office365.
• Manage hardware lifecycle by handling initial setup, deployment, installation, and inventory monitoring.
• Assist with configuration and development within SharePoint and Power Automate.
• Escalate complex trouble tickets to specialized IT department personnel.

Required Skills

• 2+ years of related experience in technical support or application administration.
• Strong working knowledge of the Office365 application suite, including Outlook, Excel, Word, and Teams.
• Experience with Windows 10 operating systems.
• Hands-on experience with LAN, WAN, and VPN access.
• Ability to analyze and integrate data while maintaining high confidentiality.
• Proven ability to organize workloads and manage multiple priorities under pressure.
• Strong oral, written, and listening communication skills.

Preferred Skills

• Experience with SharePoint, Power Automate, and Salesforce.
• Background with IBM iSeries or Innovative Computing software.
• CompTIA A+ or similar technical certifications.

Key Skills

Education

Any Graduate