Description

You will provide first-line technical support and administration for enterprise systems, ensuring operational stability for end-users.

This role is hybrid.

Responsibilities

• Troubleshoot hardware, software, and operator issues via phone, in-person, and ticketing systems.
• Administer user access requests and maintain network profiles for IBM iSeries, LAN/WAN/VPN, and Office 365.
• Manage the full hardware lifecycle, including initial setup, deployment, installation, and inventory monitoring.
• Assist with configuration and development tasks within SharePoint and Power Automate environments.
• Escalate complex technical tickets to specialized IT department personnel when necessary.

Required Skills

• 2+ years of experience in technical support or application administration.
• Strong working knowledge of the Office 365 suite (Outlook, Excel, Word, Teams).
• Hands-on experience troubleshooting Windows 10 operating systems.
• Practical experience with LAN, WAN, and VPN access configurations.
• Ability to analyze data and maintain high confidentiality standards.
• Proven ability to organize workloads and manage multiple priorities under pressure.
• Strong oral, written, and active listening communication skills.

Preferred Skills

• Experience with SharePoint, Power Automate, and Salesforce.
• Background with IBM iSeries or Innovative Computing software.
• CompTIA A+ or similar technical certifications.

Key Skills

Education

Any Graduate