Description

You will own first-line support for international e-commerce production environments, ensuring 24/7/365 availability.

This role is on-site.

Responsibilities

• Respond to P1 site-down incidents by opening conference bridges, sending notifications, and facilitating rapid resolution with SIP teams.
• Triage production issues via Jira, gathering Gray logs and performing Root Cause Analysis (RCA) for P1 and P2 incidents.
• Perform 24/7 health checks on e-commerce websites, databases, and backend systems, including managing cronjobs and processes.
• Build and maintain Problem Management processes and Level 1 support documentation within Wiki/Confluence.
• Coordinate with third-party systems, manage Change Approvals for production releases, and conduct quarterly VPN and production access audits.

Required Skills

• 2+ years of experience in Application Support.
• Proficiency in Incident Management and meeting strict SLAs.
• Experience with Jira for ticket management and triage.
• Ability to perform database queries and monitor backend systems.
• Experience managing production releases and change approvals.
• Strong communication skills for collaborating with stakeholders, engineers, and architects.
• Capability to work on a 24/7 rotational on-call basis, including nights and weekends.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate