Description

Responsibilities:
• Lead Manager for an application portfolio, owning end to end Application Support and Operations for both traditional and AI native/agentic applications, ensuring timely and accurate ticket triage, troubleshooting, and resolution for Multi agent workflows (triage, diagnosis, remediation, communications)
• Drive adoption and operationalization of Agentic Operations, including AI assisted triage, diagnostics, self healing actions, and automated communications, ensuring alignment with enterprise controls and reliability standards
• Continuously improve support operations by driving: Increased automation and self healing, Proactive monitoring and anomaly detection, Strong documentation, and AI augmented knowledge management
• Maintain strong communication and coordination across business stakeholders, engineering, SRE, platform, MSFT, vendor teams on Azure performance, AI service stability, observability, release management, and change coordination
• Act with integrity, professionalism, and personal responsibility to uphold client's respectful and courteous work environment
Qualifications:
• Minimum five years of recent experience in application support, production operations, or technical service management; minimum three years of recent experience in leadership or manager role
• Bachelors degree from an accredited college or university in computer science, Information Systems, or a related field is required
• Strong understanding of Microsoft Azure architecture, monitoring, and operational tooling, including support for AI enabled services such as ASE platform, Azure functions, Azure SQL, .Net, IIS/Windows based environments
• Demonstrated ability to operate and scale AI assisted support models, balancing automation with human oversight
• Excellent written and verbal communication skills, with the ability to translate complex technical and AI related issues for executive and business audiences
• Practical knowledge of ServiceNow, Application Insights, and ITIL based processes

Key Skills

Education

Any Graduate