Description

Lead end-to-end application support and operations for traditional and AI-native workloads, ensuring timely triage, troubleshooting, and resolution.

This role is on-site.

Responsibilities

• Own application support operations, including ticket triage, diagnosis, remediation, and communication for multi-agent workflows.
• Drive adoption of Agentic Operations, implementing AI-assisted triage, self-healing actions, and automated communications aligned with enterprise controls.
• Improve support reliability by increasing automation, enabling proactive monitoring, and maintaining AI-augmented knowledge bases.
• Coordinate across business stakeholders, engineering, SRE, platform, and vendor teams to manage Azure performance, AI service stability, and release changes.
• Translate complex technical and AI-related issues for executive and business audiences while upholding professional standards.

Required Skills

• 10+ years of experience in application support, production operations, or technical service management.
• 3+ years of recent experience in a leadership or manager role.
• Strong understanding of Microsoft Azure architecture, including ASE platform, Azure Functions, and Azure SQL.
• Hands-on experience with .NET and IIS/Windows-based environments.
• Practical knowledge of ServiceNow and Application Insights.
• Familiarity with ITIL-based processes and operational tooling.
• Bachelor's degree in Computer Science, Information Systems, or a related field.

Key Skills

Education

Any Graduate