Description

Provide L1 application support on a 24x7x365 basis.

Responsibilities

• Monitor email-based alerts and perform initial triage using SOPs.
• Validate change requests via dashboards and manage application performance monitoring.
• Create problem tickets, follow up on alert reductions, and assign incidents to application teams.
• Escalate requests using the established matrix and participate in TRT and bridge calls for critical resolution.
• Document SOPs and perform data analysis to identify program performance improvements.

Required Skills

• 5+ years of professional experience in application support.
• Proficiency in SQL queries and scripts.
• Experience with Oracle databases.
• Working knowledge of Unix scripting.
• Hands-on experience with monitoring tools such as Splunk or Dynatrace.
• Experience with batch scheduling and monitoring.
• Strong troubleshooting and problem-solving abilities.
• Effective written and verbal communication skills.
• Ability to manage situations and interpersonal interactions over phone calls.

Preferred Skills

• Knowledge of RabbitMQ, Grafana, and Oracle data replication.
• Experience with alert tools including Xmatter, Nagios, Azure Monitor, IPMon, Zabbix, or BlazeMeter.
• Experience in payment transaction processing.

Key Skills

Education

Any Graduate