Description

You will provide Tier 2 support for enterprise applications and interfaces, including Microsoft Dynamics GP, FMW, Dayforce, CityWorks, Xplor Recreation, and GHD Web services. You will own the triage and resolution of application requests, incidents, and bugs through systematic troubleshooting.

Responsibilities

• Troubleshoot and resolve Tier 2 application incidents and bugs.
• Execute system upgrades, patches, and application bug fixes.
• Develop and maintain system/database upgrade documentation and IT knowledge bases.
• Validate requirements for new and existing business information systems.
• Assist with user acceptance testing (UAT) development and end-user training delivery.

Required Skills

• 3 to 5 years of experience in the IT industry.
• 1 to 3 years of experience in Tier 2 application support, including troubleshooting and maintenance.
• Proficiency with SQL Server (2014, 2016, or higher).
• Ability to write and debug PL/SQL database procedures.
• Experience with Java, HTML 5, XML, JSON, REST, and SOAP.
• Working knowledge of SQL, PL/SQL, and T-SQL.
• Scripting experience with PowerShell.
• Proficiency in O365 Productivity suite.
• Experience with report-generating tools such as Crystal Reports, Power BI, or SSRS.

Preferred Skills

• Background in systems design, development, and implementation.

Key Skills

Education

Any Graduate