Description

Job Duties:

  • Providing second-level support of enterprise applications and interfaces such as Microsoft Dynamics GP (Great Plains), FMW, Dayforce, CityWorks, Xplor Recreation, GHD Web services, and APIs through prioritizing, triaging, and resolving requests in a timely manner.
  • Providing support in resolving problems with troubleshooting, responding to incidents, and fixing bugs; supporting execution plans for systems/application upgrades, patches, and bug fixes.
  • Developing and maintaining the required system/database upgrade documentation and other IT knowledge bases.
  • Validating requirements for changes to existing and new business information systems and assisting with the development of user acceptance testing and delivery of end-user training.
  • Coordinating tasks and other work items with multiple parties on projects.
  • Other duties as assigned.


Qualifications:

  • College or University diploma in the field of Business Administration, Computer Science, Management Information Systems, or a closely related field.
  • Three (3) to five (5) years of experience in the IT industry.
  • One (1) to three (3) years mix of training and experience in Tier 2 support of applications, including experience in troubleshooting, supporting, maintaining, and upgrading technical applications.
  • Knowledge and experience working with SQL Server databases.
  • Knowledge and experience in systems design, development, support, and implementation
  • Proven experience or knowledge with one or more of the following: Java, HTML 5, SQL, PL/SQL, T-SQL, XML, JSON, REST, and SOAP, PowerShell, Bash; Computer proficiency in O365 Productivity suite
  • Proficiency in one or more report-generating tools such as Crystal Reports, Power BI and/or SSRS
  • Knowledge of SQL Server (2014/2016 or Higher); demonstrated ability to write and debug PL/SQL database procedures

Education

Any Graduate