Description

You will manage technical issue resolution and application performance monitoring for critical systems in Peoria, IL.

Responsibilities

• Triage and resolve support tickets within defined Service Level Agreements.
• Identify and resolve critical application and technical problems, including off-shift and weekend support calls.
• Investigate application failures through statistical analysis, testing, and detailed ticket investigation.
• Monitor application availability and performance to proactively manage issue resolutions.
• Collaborate with cross-functional Tier 1 and Tier 3 teams through daily syncs and technical meetings.

Required Skills

• 4+ years of experience in Application Support.
• Expertise in relational database support, querying, and reporting, preferably with Snowflake.
• Extensive experience with AWS services including EC2, S3, VPC, Route 53, RDS, CloudFormation, DynamoDB, Lambda, CloudWatch, IAM, ELB, ECS, and SQS/SNS/SES.
• Proficiency in troubleshooting UI, API, and data flow issues.
• Experience with high availability architecture and monitoring tools such as ThousandEyes, AppDynamics, or Grafana.
• Bachelor's degree in Computer Science.

Preferred Skills

• Working experience with Python, PowerShell, SQL, and JSON.
• Knowledge of deploying autoscaling features.

Key Skills

Education

Bachelor's degree in Computer Science