Description

Role

We are seeking an experienced Application Support Analyst to join our client's dynamic team. In this role, you will take ownership of resolving issues across a range of hardware and software systems, directly supporting mining site operations. If you're passionate about delivering real-world solutions that make an impact, this role offers the challenge and variety you're looking for

Key Responsibilities

·      Support MineStar systems end-to-end, delivering top-tier service for both hardware and software components.

·      Build and maintain strong working relationships with regional customers and dealers, acting as a trusted advisor.

·      Participate in rotational hotline coverage, providing responsive support for MineStar product users.

·      Diagnose and restore site services, escalating complex issues to advanced global support teams when required.

·      Troubleshoot across the entire technology ecosystem—from machine-mounted sensors and onboard control units to network infrastructure, servers, displays, and databases.

What You’ll Need

·      Experience in Virtualization, Basic TCP/IP Networking, Database fundamentals

·      2+ years of experience in application or support roles

·      Previous experience in a customer support environment – such as a call center, helpdesk, or support desk, where troubleshooting and clear communication were critical

·      Supporting our MineStar product suite

·      On-call weekend work will be required for this position

Key Skills

Education

Any Graduate