Description

You will lead an L2/L3 support team providing technical oversight in a distributed environment.

Responsibilities

• Perform fault analysis, diagnosis, and resolution using monitoring tools to ensure system stability.
• Collaborate with development and engineering teams to provide input on system performance, capacity management, and platform releases.
• Manage and lead a support team within a global delivery environment.
• Implement DevOps and SRE solutions to drive automation and effort savings.
• Coordinate with multiple stakeholders to manage application support and infrastructure upgrades.

Required Skills

• 5+ years of professional experience in production support.
• Proficiency in Unix and PL/SQL.
• Experience with Azure Application Support and Azure DevOps.
• Proven ability to troubleshoot issues by analyzing application logs.
• Knowledge of ITIL frameworks.
• Experience implementing SRE solutions and automation.
• Strong analytical and communication skills for stakeholder management.
• Ability to work within a global delivery model.

Key Skills

Education

Any Graduate