Description

You will lead L2/L3 production support, ensuring system stability through fault analysis, diagnosis, and resolution in a distributed environment.

This role is on-site.

Responsibilities

• Lead and manage a global application support team, providing technical oversight for L2/L3 escalations.
• Perform deep-dive troubleshooting and root cause analysis using application logs and monitoring tools.
• Collaborate with engineering teams to optimize system performance, capacity management, and release cycles.
• Implement DevOps and SRE solutions to automate incident response and reduce operational toil.
• Coordinate with stakeholders to manage infrastructure upgrades and ensure ITIL compliance.

Required Skills

• 5+ years of professional experience in production support or site reliability engineering.
• Strong proficiency in Unix/Linux administration and scripting.
• Hands-on experience with Azure Application Support and Azure DevOps pipelines.
• Proficiency in PL/SQL for database troubleshooting and query optimization.
• Proven ability to analyze application logs to diagnose complex system issues.
• Knowledge of ITIL frameworks for incident and change management.
• Experience implementing SRE principles and automation tools to drive efficiency.
• Strong analytical and communication skills for managing global stakeholder relationships.

Key Skills

Education

Any Graduate