Description

You manage application health and provide technical support to ensure stable day-to-day operations.

This role is on-site.

Responsibilities

• Monitor application health and performance to identify and address potential issues proactively.
• Investigate and diagnose software bugs, collaborating with development teams to resolve complex technical problems.
• Provide direct support to end-users by troubleshooting inquiries and offering functional solutions.
• Maintain application configurations, support process documentation, and user knowledge base articles.
• Execute system patching, regular maintenance tasks, and participate in software release testing and deployment.

Required Skills

• 5+ years of experience in application support and management.
• Proven expertise in technical troubleshooting and root cause analysis.
• Experience performing application patching and system maintenance.
• Ability to document technical solutions and create user guides for common issues.
• Degree or Diploma in IT or Computing.
• Experience managing applications and products to maintain daily operational stability.

Key Skills

Education

Degree or Diploma in IT/Computing