Description

You will manage user requests and incidents by prioritizing tasks based on urgency and business context. Investigate incidents and coordinate with third-party vendors to identify workarounds and drive resolutions. Communicate incident status clearly to users, senior management, and IT stakeholders.

Responsibilities

• Perform daily sanity checks, participate in on-call rotations, and execute urgent data modifications or INTPROD tasks.
• Identify root causes through Problem Management and contribute to major incident reports and post-mortems.
• Maintain up-to-date support documentation and push for automation or bug fixes for recurrent issues.
• Translate technical issues into simple language for business and operations stakeholders.

Required Skills

• 4+ years of experience in application support.
• Proficiency with SQL and Unix environments.
• Understanding of Microservices architecture.
• Experience with CI/CD tools.
• Strong analytical and problem-solving skills.
• Capability to multitask and manage stress during high-pressure incidents.

Preferred Skills

• Exposure to the banking industry.
• Experience with monitoring tools and automation.

Key Skills

Education

Any Graduate