Description

Support end users of the Homecare Homebase application and resolve EHR-related issues in a healthcare environment.

This role is remote.

Responsibilities

• Troubleshoot application support issues and resolve technical problems for end users.
• Provide strong customer service and clear communication during support interactions.
• Train end users on application features and support adoption efforts.
• Document and track issues to improve resolution times and user satisfaction.

Required Skills

• 2–3 years of experience supporting end users of the Homecare Homebase (HCHB) application.
• Experience troubleshooting EHR/application support issues in a healthcare environment.
• Strong problem-solving and communication skills.
• Ability to train end users and support application adoption.

Preferred Skills

• Home health or hospice industry experience.
• Familiarity with applications such as AIDA, Allscripts, BetterRx, CareXM, DocuSign, PowerDMS, NaviHealth, SHP, or ADP.

Key Skills

Education

Any Gradute