Description

Monitor applications and support production systems to ensure SLA compliance.

This role is hybrid.

Responsibilities

• Provide on-call support and triage production tickets and issues.
• Prepare Root Cause Analysis (RCA) documents to identify and resolve incidents.
• Collaborate with application and support teams to resolve complex issues.
• Automate daily tasks by writing scripts to streamline BAU activities.
• Identify root causes in code and suggest break-fix activities in the code or database.

Required Skills

• 5+ years of experience in application support or a related field.
• Proficiency in Java and J2EE.
• Experience with Oracle databases.
• Ability to use Splunk for monitoring and troubleshooting.
• Strong command of Unix/Linux environments.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving skills and ability to work under pressure.

Key Skills

Education

Any Graduate