Description

You will own L3 production support and resolve critical application issues directly.

Responsibilities

• Execute corrective actions for production incidents based on ticket requirements.
• Monitor system health and track issues through established workflows.
• Manage client communications and handle technical requirements directly.
• Maintain technical documentation within knowledge bases and repositories.

Required Skills

• 5+ years of experience in production support roles.
• Strong hands-on experience with SQL.
• Proficiency with Jira or similar issue tracking tools like ServiceNow or BMC Remedy.
• Experience using monitoring tools such as AppDynamics, Splunk, Logic Monitor, Grafana, or Datadog.
• Competency in at least one programming language.
• Ability to use Confluence or other knowledge base repositories.
• Strong analytical skills for troubleshooting and problem-solving.
• Proven experience in client handling and professional communication.

Preferred Skills

• Experience in the Insurance domain.

Key Skills

Education

Any Graduate