Description

Key Responsibilities
Respond to and resolve business queries for the ERFT space.
Communicate the overall status and health of the application to business lines and management.
Identify areas for improvement in monitoring, application stability, and root cause analysis speed.
Collaborate with Technology Infrastructure and Development Teams on releases and upgrades.
Manage the user query mailbox, ensuring timely and appropriate responses.
Handle feed and batch support items, including alert and monitoring management.
Utilize framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting.
Manage incidents, providing user notifications and handling escalations as needed.
Maintain documentation and manage knowledge transfer

Key Skills

Education

Any Graduate