Description

You own incident management, automation, and reliability for large-scale cloud-based applications.

This role is on-site.

Responsibilities

• Manage incidents and partner with Ops Control for appropriate IT and end-user communications.
• Develop software to automate manual operational work and improve services against Service Level Objectives.
• Troubleshoot priority incidents, conduct blameless post-mortems, and ensure permanent closure.
• Analyze production incident patterns to develop remediation plans and implement preventive automation.
• Manage process functions for large-scale events, including disaster recovery and capacity management.

Required Skills

• 5+ years of experience supporting large-scale, multi-tiered cloud-based applications.
• Hands-on development and troubleshooting experience with Java, Angular, and Spring.
• Database experience with DB2 and Unix scripting.
• Familiarity with scheduler tools such as TWS or Autosys.
• Experience with observability and monitoring tools: Splunk, Kibana, Grafana, and Prometheus.
• Proven ability to troubleshoot complex problems under pressure in an Agile environment.
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.

Key Skills

Education

Bachelor's or Master's degrees