Description

You will monitor service health, troubleshoot Linux-based environments, and manage incidents using observability tools and ticketing systems.

This role is on-site.

Responsibilities

• Monitor service health and respond to incidents using Kibana and Grafana dashboards and alerts.
• Perform L0/L1 troubleshooting on Linux-based environments and support basic client/server operations.
• Manage tickets, follow support workflows, and ensure timely updates using Jira.
• Support database querying and reporting using MS SQL for investigation and validation of issues.
• Apply ITIL-aligned processes and collaborate with teams to escalate and resolve recurring problems.

Required Skills

• 4-10 years of relevant experience in application or infrastructure support and monitoring.
• Linux administration and troubleshooting for application support activities.
• Hands-on experience with observability tooling: Kibana and Grafana.
• Foundational knowledge of Azure Cloud for understanding deployed services and infrastructure.
• Proficiency in Jira for ticketing and operational workflow management.
• Basic MS SQL querying skills for reporting and issue analysis.

Preferred Skills

• Understanding of Agile methodology, including SAFe, DevOps, and ITIL process awareness.
• Tertiary degree in IT, Business, or Information Systems Engineering, or equivalent work experience.

Key Skills

Education

Any Graduate