Description

Essential Job Functions:

• Incident Management: Monitor application health, investigate production bugs, and resolve tickets within SLA timelines.
• Problem Resolution: Perform root cause analysis (RCA) for recurring technical glitches to provide permanent fixes.
• System Monitoring: Use APM tools to track application performance, system logs, and server health.
• Deployment Support: Assist DevOps teams with code deployments, patches, environment configuration, and data migrations.
• Collaboration: Work closely with software developers, QA teams, and business stakeholders to escalate complex bugs.
• Documentation: Maintain runbooks, standard operating procedures (SOPs), and technical knowledge bases.

Qualifications:
Technical Skills Required

• Operating Systems: Strong command-line proficiency in Linux/Unix or Windows Server environments.
• Databases: Excellent hands-on experience writing complex queries in SQL (Oracle, MySQL, SQL Server, or PostgreSQL).
• Programming/Scripting: Ability to read code and write automation scripts using Python, Bash, Shell, or PowerShell.
• Cloud & Infrastructure: Basic knowledge of cloud platforms like AWS, Azure, or GCP and container tools like Docker/Kubernetes.
• Monitoring Tools: Hands-on experience with tools like Splunk, Dynatrace, New Relic, Datadog, or ELK Stack.
• ITIL Framework: Familiarity with ITIL processes (Incident, Problem, and Change Management) using tools like ServiceNow or Jira

Key Skills

Education

Bachelor's degree