Description

You will provide technical support, troubleshoot complex issues, and ensure SLA compliance for the Pennant application.

This role is on-site.

Responsibilities

• Troubleshoot complex application issues and conduct root cause analysis to implement preventive measures.
• Monitor application logs, system health, and performance metrics to ensure SLA compliance.
• Support application deployments, upgrades, and post-deployment validations through manual testing and UAT.
• Execute data repair (DR) and assist in system recovery efforts.
• Maintain documentation for issues and resolutions while preparing MIS reports on support metrics.

Required Skills

• 1+ years of experience in technical support, application support, or L2 support roles.
• Strong knowledge of PostgreSQL database management and SQL debugging.
• Experience using support ticketing systems such as Zoho or Jira.
• Hands-on experience with API troubleshooting and log analysis.
• Familiarity with manual testing methodologies, UAT, and software validation.
• Understanding of Loan Origination Systems (LOS) and Loan Management Systems (LMS).
• Knowledge of Windows/Linux environments and networking fundamentals.
• Any Graduate degree.

Preferred Skills

• Experience with AWS or cloud platforms.
• Familiarity with Python or Bash scripting for automation.
• Exposure to log monitoring tools like Grafana or Kibana.

Key Skills

Education

Any Graduate