Description

What's the Job?

• Monitor and manage multiple batch processes to ensure successful completion, investigating and resolving any issues that arise.
• Respond promptly to alerts, analyze issues, and implement resolutions to maintain system stability.
• Create and update support documentation to facilitate knowledge sharing and process improvements.
• Manage incidents by documenting issues clearly, maintaining open communication, and following escalation procedures.
• Provide application support by troubleshooting and resolving user inquiries, researching root causes, and recommending preventative measures.

What's Needed?

• 3-5 years of experience in an application support role supporting client applications.
• Strong knowledge of Autosys, UNIX, and Shell scripting.
• Good understanding of SQL, Oracle or similar DBMS, and Hadoop.
• Ability to prioritize multiple concurrent issues and requests effectively.
• Quick learner with the motivation to continuously improve skills and environment

Key Skills

Education

Any Graduate