Description

Manage batch processes and resolve application incidents to maintain system stability for client environments.

This role is on-site.

Responsibilities

• Monitor and manage multiple batch processes, investigating and resolving issues to ensure successful completion.
• Respond promptly to system alerts, analyze root causes, and implement resolutions.
• Manage incidents by documenting issues clearly, maintaining open communication, and following escalation procedures.
• Troubleshoot user inquiries, research root causes, and recommend preventative measures.
• Create and update support documentation to facilitate knowledge sharing and process improvements.

Required Skills

• 3-5 years of experience in an application support role supporting client applications.
• Strong knowledge of Autosys for job scheduling and management.
• Proficiency in UNIX operating systems and Shell scripting.
• Good understanding of SQL and Oracle or similar DBMS.
• Familiarity with Hadoop ecosystems.
• Ability to prioritize multiple concurrent issues and requests effectively.

Key Skills

Education

Any Graduate