Description

job responsibilities include:

Provide application support for critical applications in the Payments space.

Monitor and support applications to ensure 100% SLA compliance.

Provide on-call support and triage production tickets/issues.

Prepare Root Cause Analysis (RCA) documents for issues.

Partner with application teams, CCO, and support teams to resolve issues.

Prepare and review Impact Analysis based on issue analysis.

Automate daily business-as-usual (BAU) tasks by writing scripts.

Support after office hours, at weekends, and stay on call when needed.

Identify root causes in code and suggest break-fix activities in the code and/or database.

Follow the release management and code deployment process to migrate code changes.

Desired Qualifications:

Bachelor’s degree in computer science, Information Technology, or a related field.

3+ years of experience in application support, with a focus on critical applications in the Payments space.

Strong experience with Java/J2EE, SQL, and Splunk for troubleshooting and monitoring.

Hands-on experience with Unix/Linux scripting and understanding of database terminologies

Key Skills

Education

Any Graduate