Description

Provide application support for critical payments applications, ensuring 100% SLA compliance through monitoring, triage, and resolution.

This role is hybrid.

Responsibilities

• Monitor applications and provide on-call support to resolve production tickets and issues.
• Partner with application teams, CCO, and support groups to diagnose and fix issues.
• Prepare Root Cause Analysis (RCA) and Impact Analysis documents for reported incidents.
• Identify root causes in code or database and suggest break-fix activities.
• Automate daily business-as-usual tasks by writing scripts and follow release management processes.

Required Skills

• 5+ years of experience in application support, preferably in the Payments space.
• Strong proficiency in Java/J2EE and SQL for troubleshooting and database terminologies.
• Hands-on experience with Splunk for monitoring and log analysis.
• Proficiency in Unix/Linux scripting for automation and support tasks.
• Ability to work after office hours, weekends, and stay on call as needed.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Key Skills

Education

Any Graduate