Description

You will manage the performance and availability of the Internet Payment Gateway in a 24/7 operational environment.

Responsibilities

• Monitor system performance and availability using monitoring tools to proactively address potential issues.
• Resolve technical incidents and service requests within defined SLAs, escalating to development teams when necessary.
• Diagnose application issues, including payment processing errors and transaction failures, using log analysis.
• Provide technical support to clients via phone, email, and chat regarding configuration and integration.
• Document system configurations, incident resolutions, and maintain knowledge base articles.

Required Skills

• 2+ years of experience in technical support or IT operations.
• Proficiency with Nagios and Zabbix for monitoring.
• Experience using Jira and ServiceNow for incident tracking.
• Hands-on experience with Linux and Unix operating systems.
• Familiarity with command-line tools.
• Basic knowledge of network protocols, databases, and web technologies.
• Any Graduate degree in Computer Science, IT, or equivalent work experience.

Preferred Skills

• Experience supporting payment gateway applications or e-commerce platforms.
• Understanding of payment processing and PCI-DSS security standards.

Key Skills

Education

Any Graduate