Description

job responsibilities include:

Investigate complex customer issues end‑to‑end, including triage, root cause analysis, and delivery of durable resolutions.

Diagnose problems across application behavior, integrations, data, and platform workflows using logs, metrics, and system tools.

Provide clear, accurate written communication that explains both what happened and why to technical and non‑technical audiences.

Maintain high-quality ticket documentation to ensure continuity, transparency, and efficient future investigation.

Collaborate closely with Engineering, Product, and Client teams during incidents, escalations, and post‑incident reviews.

Identify recurring issues or product gaps and proactively raise them with evidence‑based analysis to improve system reliability.

Required Qualifications:

Bachelor’s degree in computer science, Information Systems, Engineering, or a related technical field.

3–5 years of experience in technical support, application support, or troubleshooting complex SaaS/platform environments.

Strong ability to analyze logs, diagnose system behavior, and perform structured root‑cause investigations.

Excellent written communication skills with the ability to explain technical concepts clearly to both technical and non‑technical audiences

Key Skills

Education

Any Graduate