Description

You will provide primary support and technical troubleshooting for designated Epic application modules.

Responsibilities

• Resolve advanced system configuration, testing, and administration issues within your application area.
• Manage service requests, change requests, and new builds.
• Monitor system error queues, alerts, and batch jobs to execute required SOPs.
• Support regular system patching, maintenance, upgrades, and production cutovers.
• Investigate and deliver fixes for system issues while ensuring compliance with audit and security requirements.

Required Skills

• Minimum 5 years of experience working with Epic Systems.
• Certification in Epic modules (e.g., RWB, Epic Care link, Haiku, Healthy Planet, MyChart, Rover, Willow ambulatory, Cogito, Ambulatory, ClinDoc, Orders, ASAP, RPB, RHB, HIM Identity, HIM ROI, HIM DT, Cadence, Prelude, GC, OpTime, Anesthesia, Beacon, Willow Imp, Cupid, Phoenix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB).
• Proven experience troubleshooting and resolving complex application issues.
• Ability to overlap with client business or office hours.
• Minimum 15 years of full-time education.

Key Skills

Education

Any Graduate