Description

You provide primary support and technical troubleshooting for designated Epic application modules.

You will own the release pipeline, manage service requests, and resolve advanced system configuration issues. You monitor error queues, execute SOPs, and handle system patching, maintenance, and production cutovers. You investigate fixes while ensuring audit and security compliance.

Responsibilities

• Resolve advanced system configuration, testing, and administration issues.
• Manage service requests, change requests, and new builds.
• Monitor system error queues, alerts, and batch jobs to execute SOPs.
• Support regular system patching, maintenance, upgrades, and production cutovers.
• Investigate and deliver fixes for system issues while ensuring compliance with audit and security requirements.

Required Skills

• Minimum 5 years of experience working with Epic Systems.
• Certification in Epic modules (e.g., RWB, Epic Care Link, Haiku, Healthy Planet, MyChart, Rover, Willow, Cogito, ClinDoc, Orders, ASAP, RPB, RHB, HIM, Cadence, Prelude, GC, OpTime, Anesthesia, Beacon, Phoenix, Radiant, Beaker, Bridges, Clarity, Radar).
• Proven experience troubleshooting and resolving complex application issues.
• Ability to overlap with client business or office hours.
• Minimum 15 years of full-time education.

Preferred Skills

• Experience with specific domain modules like Anesthesia or Beacon.

Key Skills

Education

Any Graduate