Description

Provide day-to-day application support and troubleshooting for Microsoft 365 and collaboration platforms.

This role is on-site.

Responsibilities

• Troubleshoot SharePoint Online, M365 applications, permissions, workflows, and content management issues.
• Investigate, diagnose, and resolve application incidents and service disruptions while monitoring performance and health.
• Perform root cause analysis (RCA) and implement preventive measures to reduce recurrence.
• Support application deployments, configuration changes, platform upgrades, and migration activities.
• Maintain support documentation, knowledge base articles, and resolution procedures.

Required Skills

• 4-7 years of experience in Application Support or Enterprise Application Operations.
• Strong hands-on experience with Microsoft 365 Administration and support.
• Proven experience supporting SharePoint Online and collaboration platforms.
• Strong troubleshooting skills related to permissions, workflows, UI, and content management.
• Experience in incident management, problem management, and root cause analysis.
• Exposure to SaaS application support and enterprise environments.
• Experience supporting deployments, upgrades, and migration activities.

Preferred Skills

• Participation in on-call support and shift rotations for critical incidents.
• Strong communication, analytical, and problem-solving skills.

Key Skills

Education

Any Graduate