Application Support Engineer

Key Skills: Application Support, Microsoft 365 (M365), SharePoint Online, M365 Administration, Incident Management, Troubleshooting, Root Cause Analysis (RCA), Collaboration Platforms, SaaS Support, Service Monitoring, User Access Management.

Roles & Responsibilities:

• Provide day-to-day application support for Microsoft 365 and collaboration platforms.
• Support and troubleshoot SharePoint Online, M365 applications, permissions, workflows, and content management issues.
• Investigate, diagnose, and resolve application incidents and service disruptions.
• Monitor application performance, service health, and system alerts.
• Participate in on-call support and shift rotations for critical incidents.
• Perform root cause analysis (RCA) and implement preventive measures.
• Support application deployments, configuration changes, and platform upgrades.
• Assist with migrations and software release activities.
• Maintain support documentation, knowledge base articles, and resolution procedures.
• Collaborate with infrastructure, development, and business teams to ensure service availability and performance.
• Ensure timely incident resolution and adherence to SLA requirements.

Experience:

• 4-7 years of experience in Application Support or Enterprise Application Operations.
• Strong hands-on experience with Microsoft 365 Administration and support.
• Experience supporting SharePoint Online and collaboration platforms.
• Strong troubleshooting skills related to permissions, workflows, UI, and content management.
• Experience in incident management, problem management, and root cause analysis.
• Exposure to SaaS application support and enterprise environments.
• Experience supporting deployments, upgrades, and migration activities.
• Strong communication, analytical, and problem-solving skills.

Education: Any Graduation